When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“I was referred by NHS emergency centre yesterday, was seen x-rayed and treated straight away. dentist (Matt) was very calming, gentle and informative- truly professional service' thankyou very much.🙂”
“Came in yesterday and had tooth extraction. The female dentist who did it was great. Would highly recommend this surgery. She was very friendly and professional.”
“Warm welcome, friendly professional team, I am nervous of the dentist but was made to feel at ease immediately. Thank you”
“Lovely practice, never run late, and never rushed by dentist, feel like the check-up is thorough and honest.”
“My family’s teeth are in safe hands! Would recommend this practice to anyone”
“Excellent service, they really care about you as a person and your family wellbeing”
“Dentist Dr Vivek Giddani makes you feel at ease- had confidence in his ability to make the procedure as pleasant as possible and did not have any adverse outcomes”